Telephone feature codes

Quick Reference Guide for

Per-Use Features

Your Per-Use Features can be purchased on a per-use or

subscription basis. If you subscribe to Frontier Choices, your

Per-Use Features are free (excluding Call Trace). Anonymous

Call Rejection and Per Call Restrict are free to ALL callers.

Per-Use Features are easy to use with the following simple

commands. There's nothing to install, they’re already on

your line.

                                                Activate          Deactivate

Anonymous Call Rejection                               *77                           *87

Per Call Restrict                                  *67                          *82

Call Forwarding All Calls                   *72                          *73

Call Forward Busy                               *48                          *49

Call Forward Unanswered                               *44                           *45

Call Waiting                                          *80

Talking Call Waiting                            *80

Busy Redial                                          *69                          *89

Call Return                                           *66                          *86

Call Tracing                                          *64

Three-Way Calling                              *33

Frontier Voice Mail                               *100

Directory Assistance                           411

Speed Calling 8                                   *74

Speed Calling 30                                                *75

• Per Call Blocking—This service allows you to prevent

your telephone number from being displayed on Caller ID

equipment, on a Per Call basis.

• Call Trace—Should you receive a nuisance phone call,

Call Trace lets you identify the source of that call by

dialing a simple code.

• Refuse a Call *77—Caller ID customers, this service

enables you to refuse a call from people who block

their numbers.

• Call Forwarding—Important calls can follow you wherever

you go! Transfers incoming calls to any number you

choose…even cell phones and pagers.

• Internet Call Waiting—Always trying to call home and your

phone is busy because someone is surfing the Internet?

Now, Internet Call Waiting will announce your caller. The

online user will see who’s calling—and can opt to take the

call or direct it to Voice Mail.

• *66 Automatic Call Return—Missed an important call?

Just dial  *66  and you can call back the last person

who called.

• Three-Way Calling—This service lets you add a third

party to your existing conversation. It’s simple to use—

just dial *33,make your first call, press your receiver,

make your second call, press the receiver again—and

you’re connected!

Per Call Restrict or Caller ID Blocking

Per Call Restrict prevents your name and number from being

displayed on a Caller ID unit simply by dialing *67

(Touchtone) or 1167 (Rotary/Pulse) before dialing.

To unlock, simply dial *82.

Other Privacy Options

Anonymous Call Rejection - *77

• Anonymous Call Rejection (ACR) is free to all Frontier

customers.

• Prevents callers who intentionally block their phone

numbers from getting through.

• Just dial *77 to activate.  Callers will hear an

announcement advising them that you do not accept

anonymous calls.  Callers will then be instructed to unblock

their number by dialing *82.

• After activation, ACR remains on your line.  You can

deactivate at any time by dialing *87.

Other Privacy Options

Per Call Restrict – *67

• All Frontier customers also enjoy, at no charge, Per Call

Restrict.  This feature prevents your name and number from

being displayed on a Caller ID unit simply by dialing *67

(Touchtone) or 1167 (Rotary/Pulse) before dialing.

• To unlock, simply dial *82.

Call Tracing – *64 Put a stop to annoying calls…

• Annoyance calls include, but are not limited to FAX

MACHINES, HANG-UPS, HARASSING or LIFE THREATENING

CALLS and OBSCENE CALLS.

• If you are receiving annoyance calls, you may attempt to

trace each call using the Call Tracing feature.

How it works:

1. Hang up from the annoyance call, wait for the dial tone,

dial *64 (Touchtone) or 1164 (Rotary/Pulse).

2. Listen to the message indicating whether the Call Tracing

feature has been successfully activated—or if the call is

outside the service area.

3. Note the date and time of the call traced and contact the

Frontier Annoyance Call Bureau at 777-5749.

4. If this is a life-threatening call, contact your local law

enforcement agency.

5. You will not receive the telephone number of the

call you traced.

Call Waiting Features

Call Waiting

Call Waiting lets you know that you’re receiving a call—even

when you’re on the phone. A soft beep signals that there’s

an incoming call. When you hear the beep, simply press the

receiver hook or flash button. This will put the first call on

hold while you answer the incoming call. To return to the first

call, simply press the receiver hook or flash button again.

You can continue to switch back and forth between calls in

this same manner.

Note: A distinctive beep signals a cellular or long distance

call (short, long, short).

You can also temporarily deactivate your Call Waiting by

pressing *80.  You will hear a confirmation tone before

placing your call. Call Waiting will be automatically reactivated

for new incoming calls when you hang up.

Talking Call Waiting

Talking Call Waiting enhances traditional Call Waiting by

announcing the name of the second caller immediately after

the Call Waiting beep.

Call Waiting ID with Name

While you’re on the phone, your Caller ID box will show the

name and number (if available) of an incoming call. You will

have to subscribe to both Call Waiting and Caller ID and have

a Caller ID box or Caller ID phone that supports the Caller ID

with Call Waiting option.

How to turn Call Waiting off:

• Dial *80 (Touchtone) or 1180 (Rotary/Pulse).

You will hear a confirmation tone. When you are done with

your call, Call Waiting is automatically reactivated.

Note:

• If you ignore the beep, callers will hear a normal ring until

they hang up.

• If you hang up while the second caller is still on the line,

your phone will ring.

• If a third caller tries to reach you while you have two

calls on the line, the third caller will get a busy signal.

Call Forwarding Options

Call Forwarding

Important calls can follow you wherever you go. Frontier Call

Forwarding options transfer incoming calls to any number

you choose. We have four options for you to choose from:

• Call Forwarding (for all calls)—Transfers all your incoming

calls to any other number you choose.

• Call Forwarding Busy—Transfers your incoming calls to

any phone number you choose when your phone line is

busy.

• Call Forwarding Unanswered—Transfers your incoming

calls to any phone number you choose when you are not

home.

• Call Forwarding Plus—Allows you to change the forwarding

number from any touchtone phone, not just your

home phone.

How Call Forwarding (All Calls) works:

1. Dial (Touchtone) or (Rotary/Pulse).

2. When you hear the second dial tone, dial the number to

which you want your calls forwarded.

3. When someone answers the number you dialed, Call

Forwarding is activated.

4. If you receive a busy signal or no answer, hang up and try

the first two steps within two minutes. You will get a confirmation

tone indicating that this option is activated.

How to turn it off:

• Dial (Touchtone) or (Rotary/Pulse),

listen for a confirmation tone.

Note:

• If you forward your calls to a long distance number, you

will be charged the appropriate long distance rate.

• Residential customers with metered service and

business customers are charged a message rate for

each call forwarded.

How Call Forwarding Busy works:

1. To set up the number your calls will be forwarded to, dial

(Touchtone) or (Rotary/Pulse).

2. Listen for a second dial tone, then dial the number to

which you want your calls forwarded.

3. You will then hear a confirmation tone.

4. Hang up.

5. To activate, dial (Touchtone) or

(Rotary/Pulse).

6. Listen for a confirmation tone. If you hear a fast busy signal,

this option is already activated.

How to turn it off:

• Dial (Touchtone) or (Rotary/Pulse),

listen for a confirmation tone.

Note:

For Call Waiting customers, Call Forwarding Busy will forward

your incoming calls when:

• You’re already on the line with two callers.

• You have temporarily deactivated Call Waiting. Repeat the

first three steps to change your forwarding number.

How Call Forwarding Unanswered works:

1. To establish the number calls will be forwarded to, dial

(Touchtone) or (Rotary/Pulse).

2. Listen for a second dial tone, then dial the number to

which you want your calls forwarded.

3. You will then hear a confirmation tone.

4. Hang up.

5. To activate, dial (Touchtone) or

(Rotary/Pulse).

6. Listen for a confirmation tone. If you hear a fast busy signal,

this option is already activated.

7. Repeat the first three steps to change your

forwarding number.

Call Forwarding Options

How to turn it off:

• Dial (Touchtone) or (Rotary/Pulse),

listen for a confirmation tone.

Note:

• To change the time before your calls are forwarded, dial

(Touchtone) or (Rotary/Pulse).

• Listen for a second dial tone, then dial the number of

seconds (from 5 to 60 seconds) to establish the time

before your unanswered calls are forwarded (your phone

rings every 5 seconds).

• Listen for a confirmation tone.

How Call Forwarding Plus works:

1. To use Call Forwarding Plus when you are away from your

home or office—or change the number your calls are

forwarded to—dial your remote access number. Wait for

the voice prompts before proceeding.

2. To forward all calls, dial .

3. To forward unanswered calls, dial .

4. To forward busy calls, dial .

How to turn it off:

• Forwarding of all calls, dial .

• Forwarding of unanswered calls, dial .

• Forwarding of busy calls, dial .

Note:

• Call Forwarding Plus cannot be used from

rotary/pulse phones.

• Ring count is not changeable remotely.

Quick Reference Guide for

Per-Use Features

Your Per-Use Features can be purchased on a per-use or

subscription basis. If you subscribe to Frontier Choices, your

Per-Use Features are free (excluding Call Trace). Anonymous

Call Rejection and Per Call Restrict are free to ALL callers.

Per-Use Features are easy to use with the following simple

commands. There’s nothing to install, they’re already on

your line.

                                                Activate          Deactivate

Anonymous Call Rejection                  *77                          *87

Per Call Restrict                                   *67                          *82

Call Forwarding All Calls                     *72                          *73

Call Forward Busy                               *48                          *49

Call Forward Unanswered                    *44                          *45

Call Waiting                                          *80

Talking Call Waiting                             *80

Busy Redial                                          *69                          *89

Call Return                                           *66                          *86

Call Tracing                                           *64

Three-Way Calling                                *33

Frontier Voice Mail                               *100

Directory Assistance                           411

Speed Calling 8                                   *74

Speed Calling 30                                                *75

Calling Information

Here’s a quick explanation of different types of calls:

1. Local—A call within your local calling area covered by

your local call plan.

2. Local Toll (Regional Toll)—A call beyond your local

calling area, but not far enough to be long distance. Calls

to adjacent local exchanges must be billed as additional

local calls. When you subscribe to Rochester Unlimited,

you get unlimited local toll calls each month.

3. In-State Long Distance—A call to a number outside your

local calling area but still within the borders of your state.

4. State-to-State Long Distance—A call to a number in a

different state.

To learn more, call 777-0077

Three way Calling.

Automatic call return.

Automatic busy redial.

Customer Service:
1-888-535-4353